Privacy Policy

Privacy policies can be dense and inaccessible. Sometimes you just want your question answered quickly without having to navigate pages of text. With this document, we hope to make that easier. We tried our best to make our Privacy Policy as easy to navigate and understand as possible. If you have any questions while reading it, please don't hesitate to reach out to [email protected].

For purposes of this Policy and unless otherwise specified, "data" includes information that is linked to one person or household including things like name, email address, phone numbers, device ID, Third Party identifiers, contact information, and communications with Therapists using our digital communication platform (the "Platform") to provide services ("Therapists"). Some jurisdictions might consider this to be "personal data," "personally identifiable information," or "sensitive personal data" in certain circumstances. When you use and access our app or website, you accept and agree to both the Terms and Conditions and this Privacy Policy, including that we'll share certain data with Service Providers.

We may update this Privacy Policy. When we make significant changes to this Policy, we will notify you through our website or app when you log in to your account. We encourage you to periodically review this page for the latest information.

This document is broken into seven sections divided by topic. To navigate to a section, reference the list below which provides examples of the types of questions that will be answered in that section. When you find a section that interests you, just click on it and you'll be automatically directed there.

We use the information we collect to:

• Provide, maintain, and improve our therapy services
• Match you with appropriate therapists based on your needs
• Facilitate communication between you and your therapist
• Process payments and manage your subscription
• Send you important updates about your account and services
• Provide customer support and respond to your inquiries
• Ensure the security and integrity of our platform
• Comply with legal obligations and protect our rights
• Conduct research to improve mental health services (with appropriate safeguards)

We may share your information in the following circumstances:

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• End-to-end encryption for sensitive communications
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection and privacy
• Incident response procedures for security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

BetterHeal operates primarily in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our services, you consent to the transfer of your information to the United States.

We implement appropriate safeguards to ensure your personal information receives adequate protection during international transfers, including standard contractual clauses and other legally recognized mechanisms.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiry as promptly as possible.